Nine years ago, I was thinking about how Amazon Prime enables a more lean approach towards purchasing: if you that you can get whatever you want in two days, then you don’t have to buy things until you need them. For example, I can take a kanban approach towards book buying: if I don’t read more than one book a day, then I can order my next book whenever I’m down to two unread books. It certainly made a big difference in my book purchasing habits: the stacks on top of my bookshelf are a lot shorter than they used to be. (And are mostly made up of gifts…)
So it’s interesting to see Amazon taking a slightly different approach to pull systems with Amazon Dash. They’ve been pushing subscriptions for regular purchases (toilet paper, detergent, etc.) for a while, but I have no idea how frequently we need to buy detergent, and I’m not particularly confident that that interval is fixed. Basically, all the standard arguments against push systems apply: it makes a lot more sense to treat buying detergent as a pull system, to stick it on the grocery list when we’re running low.
But, I’ll have to say: pushing a button and having it show up magically is even easier than picking it up at the grocery store. Only marginally so, of course, so I’m not about to get an Amazon Dash button: I don’t want a single-purpose device lying around, and I don’t want to have brand advertising lying around my house. But still, it feels like there’s something there, and with the right context (RFID + Apple Watch, or something), this could turn into something.
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See, I really like the idea of Amazon Dash (though at the moment none of my regular purchases are offered) but don’t like the idea of Amazon Prime. I think what your analysis of Prime leaves out is that your desire to purchase item X is highly variable; the point of Prime is to eliminate friction of purchase, so that Amazon can translate the moment of peak desire into a purchase. I imagine it being a lot more like the one-click Kindle purchase, which in practice has generated a lot of books on my Kindle that I paid for but haven’t read.
4/11/2015 @ 9:40 am
Yeah, Prime without a kanban limit or something is just a recipe for spending lots of money and building up lots of wasteful inventory.
(Your Kindle example got me curious: I have, I believe, five books on my Kindle that I haven’t read; three were free, and I’ll read one of the other ones within the next few weeks. One is total waste, though.)
4/11/2015 @ 10:05 am
Or, if you like GTD: treat buying a book as a next action for a committed project of reading the book. If you’re not committed to the project, then don’t buy the book, instead, stick it on a someday/maybe list. Prime helps you reduce the number of book-reading projects that you have in flight at once, but you still need that initial filter.
4/12/2015 @ 10:56 am
Right; I think a GTD or GTD-like, rigorously adhered to, is proof against the behavior Prime is trying to induce, but from Amazon’s point of view, they know most customers aren’t GTD-adherent, and the goal is to increase the supply of inventory held by those customers.
4/15/2015 @ 6:07 pm
Yeah, Amazon definitely isn’t doing it out of charity!
4/15/2015 @ 10:23 pm
Amazon Dash reminds me of the virtual grocery stores that opened up in Seoul a while back. (http://www.cnn.com/2012/01/11/tech/in-seoul-a-virtual-grocery-store-in-the-subway/index.html)
6/17/2015 @ 2:05 pm
Huh, I hadn’t heard about those!
6/18/2015 @ 8:28 pm