I’m tempted to start filling this blog with complaints about recent customer experiences I’ve had, but on reflection I will avoid doing so. I am grateful to the nice person from KitchenAid customer support who spent a good half hour going out of her way to try to sort out an issue I’m having; the flip side of today’s lunch break is that whoever designed AT&T phone support is sadistic or insane.
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“You don’t understand … we are … The Telephone Company.”
6/24/2008 @ 6:37 am
You’re assuming that it was actually designed. It might just be broken. Or, it might have been outsourced, and the contract might not have given the outsourcee (?) any incentive to keep things in good working order.
6/24/2008 @ 12:57 pm